If you experience an issue with SiQ or have any questions, there will be one or more Administrators (super users) within your Corporate Real Estate team who will be able to assist with the following issue types:
- General questions around the functionality of the product
- Error reporting
- Assistance with floorplan updates and imports
If your Administrator is unable to assist, they may raise a support ticket, or ask you to raise one directly with SiQ Support team.
Raise Support Ticket
To raise a support ticket for the SiQ Support team, you can either use the Contact Support link in the SiQ Help Center or email the team at email@example.com.
Zendesk Support Tickets
Any email sent to the support address firstname.lastname@example.org is sent to our support ticket management system called Zendesk. You will be sent a reply email with your ticket number to enable you to track the progress of your request.
Your Administrator can assist with liaising with SiQ to give you appropriate access to track your support tickets. If you need to view all the tickets from anyone at your company then please request this to the SiQ Support team and they will set this up.
View your Support Tickets
You can view all the tickets you have raised.
- Navigate to the https://support.spaceiq.com/hc/en-us.
- Click the Sign in or Create Account button.
- In the Email field, enter your email.
- In the Password field, enter your password.
- Click the Sign in button.
- Click on your name in the top-right corner.
- Click My activities.
The screen will display a list of tickets that you have raised. From here you can filter this list with the Status drop-down menu, search for specific tickets with the Search Requests search bar, or click on the Subject of any ticket to read it. Also, you can view tickets you have been copied in on.